HCLTech Freshers Walk-In Drive May 2025

Exciting Opportunity at HCLTech for freshers in the role of Customer Service Associate.

Qualifications

• Graduate in any stream (Arts, Science, MBA, MA, M.Sc., M.Com)
• 2025 pass outs can walk in with final semester result copy
• Engineering graduates (BE, B.Tech, MCA) are not eligible for this role
• Good communication skills preferred

Key Responsibilities

• Answer all inbound queries as per call flow procedure
• Adhere to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level
• First call resolution
• Break schedule adherence
• Involvement in motivational activities, implementing feedback given during monitoring sessions
• Updating various logs like escalation log, complaint tracker, etc.
• Ensuring data security – proprietary data of customers

Perks & Benefits

• Two-way cab facility (up to 30 km)
• Free cab for female employees
• Work in an MNC environment
• International trainers
• Great industry salary
• World-class exposure
• Career growth & development programs

How to Apply?

Application Link:

• Click Here To Apply

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