Unisys Recruitment Program 2025 | Associate Tech Service Desk

Exciting Opportunity at Unisys for the role of Associate Tech Service Desk.

About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments. With a rich history of innovation, Unisys is committed to delivering advanced technology solutions that help clients achieve their goals.

Qualifications

• Minimum qualification: Any Engineering or Non-Engineering Graduates (2023 and 2024 Batch).
• Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery.
• Relevant IT qualifications to a tertiary level.
• Excellent verbal and written communication skills.
• Good knowledge of Operating Systems, Hardware, Networking, and MS Applications.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Multitasking and coordination skills.
• Excellent judgment skills to properly evaluate situations and provide effective solutions.
• Willingness and ability to work in shifts (24x7).

Key Responsibilities

• First point of contact for all end-user reported issues or requests.
• Provide technical support for internal and external customers.
• Offer first-line telephone technical support for hardware, operating systems, subsystems, and/or applications.
• Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Take end-to-end ownership of end-user issues until resolution and follow-up as mandated by process requirements.
• Escalate complex problems to the Remote Support Engineering staff or Field Engineering.
• Maintain call quality and response times as per the agreed SLAs.
• Maintain records of calls and ensure all cases are updated in the system.

How to Apply?

• Click Here To Apply

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