Vedantu Recruitment Drive 2025: Technical Support Engineer

Exciting Opportunity at Vedantu for the role of Technical Support Engineer.

About Vedantu

Vedantu is a leading online tutoring platform that offers personalized learning experiences to students across India. With a mission to make quality education accessible, Vedantu leverages technology to connect students with experienced teachers in real-time.

Qualifications

• Any Bachelor's degree (B.Sc., M.Sc., Computer Science, Electronics) with good technical troubleshooting knowledge.
• Basic knowledge in SQL, HTML, cloud platforms, ticketing tools, and CRM.
• Strong knowledge in Windows/Linux/Unix/Mac systems and troubleshooting skills.
• Proficiency in latest web browsers and mobile apps.
• Familiarity with iPhone/iPad/Tablet/Smartphone/MacBook/PC & Laptop devices and their configuration.
• Excellent written and verbal communication skills.
• Good knowledge of MS Office and Google Drive files.
• Ability to work in 3 shifts between 8 AM to 10 PM (No night shifts).
• Should be able to work till 10 PM for some shifts.
• Minimum 1+ years of experience in troubleshooting technical issues.
• A passion for problem-solving and strong decision-making ability.

Key Responsibilities

• Provide excellent support to troubleshoot and resolve technical issues reported by customers and team members through phone, chat, and ticket channels.
• Offer support through remote access applications.
• Identify bugs, reproduce, report, and collaborate with escalation engineers to assist with fixes and verify resolutions.
• Work closely with development and product teams to improve application functionality.
• Act as a point of escalation for critical application issues.
• Develop and maintain troubleshooting procedures and technical documentation.
• Communicate effectively for all cases in a timely and efficient manner, including follow-ups with customers and team members.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Ability to work under pressure and multitask professionally in technology support.

How to Apply?

• Click Here To Apply

Note: Apply as soon as possible before the link expires.

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