Zones Recruitment Program 2025 – Service Desk L1 (Fresher)

Exciting Opportunity at Zones for the Service Desk L1 – Fresher role in Bangalore, India.

Required Skills

• Experience in Core IT Support, addressing clients worldwide (24/7)
• Excellent communication skills
• Proficiency in computer operating systems (Windows)
• Hardware diagnosis/setup and software installation/troubleshooting
• Ability to work in a team environment and communicate effectively through chat systems (e.g., Microsoft Teams, Skype)
• Strong customer service experience
• Ability to multitask well
• Real-time ticket creation and documentation
• Ability to perform tasks within SLAs
• Remote troubleshooting through diagnostic techniques and pertinent questions
• Escalation of unresolved issues to the next level of support personnel
• Providing accurate information on IT products or services
• Recording events and problems and their resolution in logs
• Follow-up and update customer status and information
• Identifying and suggesting possible improvements to procedures & KB articles
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues faster
• Willingness to work in 24/7 rotational shifts

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email
• Provide technical support & assistance to customers remotely
• Ensure client satisfaction and ability to resolve customer issues at first contact
• Capture, validate, and triage user queries or issues for further processing
• Communicate various types of information or updates to users through appropriate channels

How to Apply?

Application Link:

• Apply Here

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